Frequently Asked Questions

  • We meet passengers immediately outside the cruise terminal, situated just past where the free city shuttle drops off guests. Look out for our clearly marked company desk when you exit.

  • Our schedule is automatically adapted to accommodate any changes or delays in the ship's arrival time.

  • Absolutely—we provide a 100% guarantee that you will be returned to your ship on time for departure.

  • This ticket includes a distinctive convict-themed buff (neck scarf), which has a $20 value and is yours to keep as a souvenir.

  • Museum admission is included specifically when you book the Burnie Attractions Bus. Other tours may have separate entry costs.

  • Yes, our tours run in all weather conditions. We will, however, make necessary route adjustments if required to maintain safety.

To view all our FAQs, visit the eGuide website

If you can’t find the answer you’re looking for, our team are always here to help. The best way to get in touch with our team is via email.